Thursday, October 31, 2013

Unfinished remodel is a costly lesson

Van Thu Ta and her husband, Hai Quach, paid a contractor $25,500 in cash and checks to renovate their south Charlotte kitchen. They wanted the full treatment – two walls taken down and a new island, floors, appliances and granite countertops.
The contractor started work in June ... and stopped in August. She hasn’t seen or heard from him since, she said.
Two walls came down. The cabinets and some of the flooring went in, but not the countertops or the appliances.
She’s contacted the Better Business Bureau and Angie’s List to complain about the contractor’s work. She said the information she has since found about the contractor at online referral sites could be misleading.
“Don’t trust anyone,” said Ta, 39, “and don’t pay up front.”
In this video, you can get a better look at the unfinished project.

North Carolina residents can file complaints against contractors with the Consumer Protection Division of the Attorney General’s Office, which enforces the state’s consumer protection laws.
You can get tips for selecting a remodeler from the National Association of the Remodeling Industry’s Charlotte chapter.
One of the association’s tips is to check out the contractors you are considering with consumer protection agencies.
Ta, a hairdresser, thought a referral from a client was something she could trust. The contractor she hired showed her samples of his work on his phone.
She did get a signed contract before the work started, and she’s got records of her payments, she said.
Ta and her husband recently paid $12,000 for more appliances. He plans to finish the renovation.

Sullivan: and @sullivan_obs on Twitter


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